Perplexity Website and API incident

Resolved·Degraded performance

This incident has been resolved.

Fri, May 8, 2026, 04:19 AM

(4 months ago)

Affected components

May 8, 2026, 12:20 AM

04:19 AM

Website

App

Updates

Resolved

This incident has been resolved.

Fri, May 8, 2026, 04:19 AM

Identified

We are continuing to work on a fix for this incident.

Fri, May 8, 2026, 02:10 AM(2 hours earlier)

Resolved

This incident has been resolved.

Fri, May 8, 2026, 01:59 AM(11 minutes earlier)

Identified

We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.

Fri, May 8, 2026, 12:30 AM(1 hour earlier)

Investigating

A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.

Fri, May 8, 2026, 12:20 AM(10 minutes earlier)