Perplexity - An issue affecting the stability of the website has been detected – Incident details

All systems operational

An issue affecting the stability of the website has been detected

Resolved
Major outage
Started 9 months agoLasted about 3 hours

Affected

Website

Operational from 6:54 AM to 6:54 AM, Partial outage from 6:54 AM to 7:32 AM, Major outage from 7:32 AM to 9:55 AM

API

Operational from 6:54 AM to 7:32 AM, Major outage from 7:32 AM to 9:55 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has now been resolved.

  • Monitoring
    UTC
    Monitoring

    Most services are operational now, we are continuing to monitor

  • Update
    UTC
    Update

    We can confirm this is related to an AWS service disruption. https://health.aws.amazon.com/health/status
    We are actively working with AWS on a resolution. We will continue to update this page.

  • Identified
    UTC
    Identified

    We are experiencing an outage related to an AWS operational issue. https://health.aws.amazon.com/health/status.
    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are investigating elevated error rates on the Perplexity website.